Plans, upgrades, and canceling
How to change or cancel your plan, and exactly what happens to your data, projects, and mailboxes when you do.
Updated July 15, 2026
Where everything happens
HeyLinks has four plans: Starter, Growth, Scale, and Agency. Everything about your subscription (changing plans, updating your card, downloading invoices, and canceling) happens in the secure Stripe billing portal. Stripe is the payment company that handles the money side, so HeyLinks never stores your card details itself.
To get there:
Open your Account page, go to Billing, then click Manage billing. The portal opens with your current plan, payment method, and invoice history.
Upgrading
Upgrading raises your limits immediately. There is no waiting for the next billing cycle to get the bigger allowance.
Upgrading also gives you a fresh month of credits, both qualification and research, on the spot. If you have used 40 of your 200 qualifications and move up, you do not start the bigger plan already 40 down. Your counter goes back to zero and your next refill moves to your billing date.
One honest detail: that fresh start is once per billing period. If you upgrade twice inside the same month, the second upgrade still raises your limits immediately, it just does not zero the counter a second time. Credits you bought as a top-up are never touched either way.
Downgrading keeps all your data
The fear with downgrading is losing work. So, plainly: downgrading never deletes anything. If your current setup is bigger than the smaller plan allows, here is exactly what happens:
If you have more projects than the smaller plan allows, the extras are archived. Archived means parked, not deleted: all their data stays saved, and you can reactivate an archived project, or swap which projects are active, with one click at any time.
If you have more connected mailboxes than the smaller plan allows, the extras pause. By default the earliest-connected mailboxes stay active, and you can choose which ones stay active in Settings.
Canceling
Cancel from the same billing portal. You keep full access until the end of the period you already paid for. After that, sending pauses and your data stays saved: your projects, prospects, drafts, reply history, and live-link records all remain exactly as you left them.
If you resubscribe later, you pick up exactly where you left off. Nothing needs to be rebuilt or re-imported.
Account deletion is separate
Deleting your account is the one action that erases your data, and it is deliberately separate and explicit. It never happens as a side effect of canceling, downgrading, or letting a subscription lapse. If you want your data gone, you have to ask for exactly that.
The trial
The trial runs for 14 days and includes 50 qualifications, enough to take a real batch of prospects all the way through vetting and see the product work on your own niche. A card is required to start the trial.